PRIVACY POLICY

Last Updated: October 2025

1. INTRODUCTION

D FERRIES (hereinafter referred to as "we," "us," or "our" in this Privacy Notice) is the data controller and is responsible for your personal data. We operate the website www.dferries.com (the "site"). This page informs you of our policies regarding the collection, use, and disclosure of personal information we receive from users of our website. By using our website, you agree to the collection and use of information in accordance with this policy.

Full legal entity name: D FERRIES
Tel.: +30 693 2201374
Tel.: +30 695 7500497
Email: info@dferries.com

If your information changes, such as a new address or phone number, please contact us to let us know so that the information we hold remains accurate and up to date.

2. INFORMATION COLLECTION AND USE

While using our website, we may ask you to provide certain personal information that can be used to contact or identify you. The personal information we collect when you contact us through the contact form on our website includes your name, phone number, and email address. You may also choose to include additional personal information in the message field of the contact form (although this is not required).

We respect your privacy and do not share your information with anyone.

Sensitive Data

We do not collect sensitive data about you. Sensitive data refers to information revealing your race or ethnicity, religious beliefs, sexual orientation, political opinions, or health information. We also do not collect information related to criminal offenses or convictions. We do not engage in any form of automated profiling or decision-making.

3. HOW WE COLLECT YOUR PERSONAL DATA

We may collect data about you from information you provide directly to us, for example, through the use of the contact form on our website. Data may also be sent to us through advertising networks and platforms such as Facebook and Twitter. We may also receive data from publicly available sources, such as the Companies House. Additional data may be automatically collected through the use of cookies on our website. Please refer to our Cookie Policy for more information.

4. LEGAL BASIS FOR PROCESSING

Under the General Data Protection Regulation (GDPR), we are permitted to process your personal data only when we have a lawful basis for doing so. Our lawful bases for processing are as follows:

Communication Data
This includes any communication you send to us, whether through the contact form on our website, by direct email, text message, social media messages, or any other form of correspondence. We process this data for the purpose of communicating with you, keeping records, and establishing, exercising, or defending legal claims.

Our lawful basis for this processing is our legitimate interests, which in this case are to respond to communications sent to us, to maintain records, and to establish or defend potential legal claims.

Customer Data
This includes data related to the purchase of products and/or services, such as name, title, billing address, delivery address, email address, phone number, contact details, purchase details, and payment information. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions.

Our lawful basis for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.

User Data
This includes data about how you use our website and any of our online services, as well as any data you post on our website or through other online channels. We process this data to operate our website effectively, to ensure relevant content is provided to you, to maintain the security of our website, to back up our website and/or databases, and to enable the proper administration of our site and business.

Our lawful basis for this processing is our legitimate interests, which in this case are to allow us to properly administer our website and our business.

Technical / Log Data
This includes data about your use of our website and online services, such as your IP address, browser details, visit duration, page views and navigation paths, frequency of website use, time zone settings, and other technologies on the devices you use to access our website. This data is derived from our analytics tracking system. We process this information to analyze the use of our website and other online services, to manage and protect our business and website, to deliver relevant content and advertisements to you, and to assess the effectiveness of our marketing.

Our lawful basis for this processing is our legitimate interests, which in this case are to properly manage our website and operations, to develop our business, and to determine our marketing strategy.

Marketing Data
This includes data about your preferences in receiving marketing from us and from our third-party partners, as well as your communication preferences. We process this data to enable you to take part in promotions such as competitions, rewards, and giveaways, to deliver relevant content and advertisements suited to your interests, and to measure or verify the effectiveness of such advertising.

Our lawful basis for this processing is our legitimate interests, which in this case are to study how customers use our products/services, to improve and expand them, and to design our marketing strategy accordingly.

5. COMMERCIAL COMMUNICATIONS

In accordance with the Data Protection and Electronic Communications Regulations, we may send you marketing communications if (1) you have made a purchase or requested information from us regarding our products or services, or (2) you have agreed to receive marketing communications and, in any case, have not opted out of receiving such communications based on your original consent. Under these regulations, if you are a limited liability company, we may send you marketing emails without your prior consent. However, you may choose to opt out of receiving marketing emails from us at any time.

You can request that we stop sending you marketing communications at any time by following the unsubscribe links included in each marketing email we send, or alternatively, by contacting us directly to submit your request.

6. DISCLOSURE OF YOUR PERSONAL INFORMATION

We may need to share your personal data with the parties listed below:

Service providers who provide IT and system administration services.
Professional advisers, including lawyers, bankers, auditors, and insurers.
Government bodies that require us to report processing activities.
Third parties to whom we may sell, transfer, or merge parts of our business or assets.

We require all third parties to respect the security of your personal data and to process it in accordance with the law. We only permit such third parties to process your personal data for specified purposes and in accordance with our instructions.

7. INTERNATIONAL TRANSFERS

We are subject to the provisions of the General Data Protection Regulation (GDPR), which protect your personal data. In cases where we transfer your data to third parties outside the EEA, we will ensure that appropriate safeguards are in place to provide a similar level of protection for your personal data. Accordingly:

We may transfer your personal data to countries approved by the European Commission as providing an adequate level of protection for personal data; or
If we use providers based in the United States who are part of the EU-U.S. Privacy Shield, we may transfer data to them, as they provide equivalent safeguards; or
When using certain service providers established outside the EEA, we may use specific contracts, codes of conduct, or certification mechanisms approved by the European Commission, which ensure that personal data receive the same protection as within Europe.

If none of the above safeguards are available, we may request your explicit consent for the specific transfer. You will have the right to withdraw this consent at any time.

8. DATA SECURITY

We have implemented security measures to protect your personal data from alteration, disclosure, misuse, loss, or unauthorized access. Procedures are in place to address any potential personal data breach, and you, as well as any relevant authority, will be notified of such a breach when legally required.

9. DATA RETENTION

Your personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. When determining the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data and whether those purposes can be achieved through other means, as well as applicable legal requirements.

For tax purposes, the law requires us to retain basic customer information (including contact details, identity information, financial data, and transaction records) for ten years after they cease to be customers. In some cases, we may anonymize your personal data for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

10. YOUR LEGAL RIGHTS

Under data protection laws, you have rights in relation to your personal data. These include the right to request access, correction, erasure, restriction, transfer, objection to processing, data portability, and (where the lawful basis of processing is consent) withdrawal of consent.

If you wish to exercise any of the rights set out above, please email us at info@dferries.com.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive, or we may refuse to comply with your request in such circumstances. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to anyone who does not have the right to receive it. We may also contact you to ask for further information regarding your request to expedite our response.

We aim to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made several requests. In such cases, we will notify you.

11. COOKIES

Cookies are small data files that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive. Please refer to our Cookie Policy for more information.

12. CHANGES TO THIS PRIVACY POLICY

This Privacy Policy is effective as of October 2025 and will remain in effect except for any modifications to its provisions, which will take effect immediately upon being posted on this page.

We reserve the right to update or change this Privacy Policy at any time, and you should review it periodically. Your continued use of the Service after any modifications to the Privacy Policy are posted on this page will constitute your acknowledgment of the changes and your consent to abide by and be bound by the revised Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided to us or by placing a prominent notice on our website.

13. CONTACT US

If you have any questions about this Privacy Policy, please contact us.